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You Can’t Hold People Accountable for a System You Never Built
There’s a conversation that happens in almost every organization I work with, in one form or another. A leader is frustrated because their team keeps dropping the ball on something. The balls are different every time: a deliverable that keeps slipping, a process that nobody follows consistently, a decision that should have been made weeks…
Tribal Knowledge Is Not a Competitive Advantage
In the early days, the fact that everything lives in someone’s head feels like an asset. Your team is fast, flexible, intimate. You don’t need documentation because you have people who just know. And there’s something genuinely good about that — the relational density of a small team, the shorthand, the trust. Then someone leaves.…
The Bottleneck Has a Name, and It Might Be Yours
Here’s a thing I’ve learned about founder bottlenecks: they’re almost never caused by a founder who wants to control everything. They’re caused by an organization that was never designed to work any other way. The distinction matters. A lot. When everything routes through you — every decision, every approval, every time someone has a question…